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Behavioral Health

Family Support and Education Program

Family Support & Education is a program that partners with individuals and families to treat serious mental illnesses. This program is modeled after the Substance Abuse and Mental Health Services Administration (SAMHSA) evidence-based practice in family psychoeducation.

Through the program, families are equipped with knowledge about mental illnesses; they are taught to be effective advocates, to navigate the mental health system, to best support their loved ones and utilize strengths-based communication strategies, and the importance of self-care and self-renewal. Program participants experience improvements in problem solving skills, increased coping strategies, strengthened network of natural supports, improved family relationships, improved self-worth and decreased feelings of hopelessness, isolation and depression.

Program staff develop a working alliance with individuals and their families to support the recovery process. We recognize family strengths and experiences in living with mental illnesses and support personal recovery goals.

Image-0 - Family Support and Education Program 

Appointments and Referrals

To schedule an appointment or learn more, please contact the MIHS South Central Family Health Center at 602-344-6441.

You can self-refer or contact your Case Manager/Primary Behavioral Health provider.

Program Eligibility:

  • Family members with loved ones receiving services in the publicly funded behavioral health system, Mercy Maricopa Integrated Care, are eligible for the program.
  • Mercy Maricopa Integrated Care members may be transition-aged youth or adults.
  • Family is defined by the individual member and may include friends and any other natural support individual(s).
  • Family members may participate independently or with their loved one.

Treatment and Services

Program components include planning sessions, educational workshops, ongoing one-on-one supports, multi-family group counseling and individual counseling. Planning sessions are designed to facilitate the family working together to identify strengths and resources, share family experiences and develop shared goals. Group and one-on-one educational topics include a variety of areas, ranging from understanding and navigating the system and community, understanding mental illness and whole health as a path to wellness; to strengths-based communication strategies, compassion fatigue and self-care, crisis intervention, problem solving and providing support to loved ones.

Long-term engagement in the program is encouraged. Ongoing support may include informal coaching and advocacy with a Family Support Partner offered in the home, community and/or office. Ongoing support may also include multi-family group counseling and one-on-one family counseling.

Patient Education

How does the Family Support and Education Program work? 

You define family:   Family includes anyone you feel is a support to your recovery process.
We collaborate with you and your family:   We help build family-professional partnerships that focus on your family’s strengths and experiences in order to support your personal recovery goals.
Education promotes understanding:   Get information that will help you and your family better understand mental illnesses, learn to navigate the Arizona mental health system and advocate effectively for yourself and your family.
Ongoing guidance and training are effective:   Learning techniques to reduce stress and improve communication and coping skills can strengthen family relationships and promote recovery.
The problem-solving approach works:   The program focuses on current issues that individuals and families face and addresses these issues through a structured problem-solving approach.
Multifamily groups enhance support:   The multifamily group format connects individuals and families with other families to receive peer support and mutual aid.
Peer-to-peer services help promote compassion and understanding:

  This program employs Family Support Partners who have been personally touched by mental illness and who have experience providing support to loved ones who are working towards recovery.

Family Support Education

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