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Patients & Visitors

Personal Health Record

Records are available in two ways:

Free Online Access

Create an online account for a safe and simple way to access information from your electronic health record.

Access Your Medical Records Anytime, Anywhere!
Managing and accessing your health information shouldn’t be troublesome or difficult. MIHS makes this process as easy as possible by providing you with an online tool, MyChart. This free, easy-to-use site gives you access to your health information quickly and conveniently from your personal computer, smartphone or tablet 24-hours a day, 7 days a week.

You will receive information about MyChart when you’re admitted to the hospital and receive an activation code at discharge. With MyChart, you are able to:

  • Review instructions about your care needs after discharge.
  • Receive and review test and lab results.
  • Email your practice provider with non-urgent medical questions and get a response within two business days.
  • Review your medications, immunizations, allergies and health history.
  • Request prescription refills from your practice provider.
  • Review post-visit instructions.

Getting Started
You will need a one-time activation code to sign-up for MyChart. Using the activation code you received at your last visit, click on the Sign Up Now link.

If you do not have an activation code, you can request one by clicking on the Sign Up Now link followed by Click Here to Request Access.

Immediate Medical Emergencies
Please do not use MyChart for messages requiring urgent attention. For urgent medical matters, contact your provider’s office directly.

If you have a medical emergency, please dial 911.

Get the MyChart App
MyChart users can download the MyChart mobile application at the Apple® App StoreSM or the Android Market™ for free.

To download:

  1. Access the App Store or Android Market on your cell phone.
  2. Search for "MyChart" to locate the application.
  3. Download the free MyChart application.
  4. Launch the MyChart application and select MyChart as your health care provider.
  5. Log in using your MyChart username and password.

Copies of Your Health Record

Release of Information/Medical Records
A patient, his/her representative or surrogate may inspect and/or obtain a copy of their medical records, or have copies of medical records sent to another facility or physician’s office or third party.

Maricopa Integrated Health System (MIHS) requires a completed and signed Authorization to Use or Disclose Protected Health Information form before releasing any information to a third party. Access to sensitive information such as treatment related to behavioral health, HIV/AIDS, communicable diseases, alcohol, drug abuse or genetic testing requires a complete and signed Authorization to Use or Disclose Protected Health Information regardless of who the information is being released to, including the patient. In certain cases, a patient’s physician or psychologist may also be required to approve a request made using a release form. A reasonable fee may be charged for copies of medical records.

A patient, his/her representative or surrogate may request access to their medical records, or have a copy of their medical record sent to another healthcare facility or physician free of charge. MIHS may charge a fee for the copying of requested health information plus postage for mailing the copies to you. If you would like a copy of your record to be provided on portable media such as a CD or USB drive, there may be an additional charge of the actual cost of the portable media.

Records for your Physician(s)
If your physician is on staff at MIHS he or she may access your medical records from their office without your permission. If your physician is not on staff at MIHS, your doctor’s office can be faxed or mailed records that you personally request at no charge to you. You must still submit the appropriate access request form, making sure to include the physician’s name, mailing address, phone number and fax number.

Insurance, Attorney, and Disability Requests
Requests should be mailed to Maricopa Integrated Health System from your insurance company, attorney, or Disability Determination Service (DDS) along with a HIPAA compliant authorization form. All charges for medical records will be billed to the requestor.

Maricopa Integrated Health System will respond to all requests for health information within 30 days of our receipt. If, however, the health information is not readily accessible by MIHS or is maintained in an off-site storage location, MIHS has an additional 30 days to respond to your request. If MIHS requires additional time to respond to your request, you will be notified in writing regarding the extension of time required to process your request.

If you have questions about this process, please feel free to contact the Release of Information unit directly at (602) 344-5266.

The Release of Information unit is located in the main hospital on the first floor by the West Entrance. View map here.

Medical Records Release Form and Contact Information:
Health Information Management Department
Maricopa Integrated Health System
2601 E. Roosevelt Street
Phoenix, AZ 85008
Phone: (602) 344-5266
Fax: (602) 344-5092
Monday – Friday: 7:30 a.m. – 5:30 p.m.

Authorization to Use or Disclose Protected Health Information Form - (English & Spanish) PDF Download

Patient Request for Access to Protected Health Information Form - (English & Spanish) PDF Downloads 

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